Refund policy


RETURN

You can issue a return and refund within 14 days of receiving the product. 

If you return the package after the 14 days we will return the package to you and not proceed with a refund.

If you refuse the package after return or don't pick it up because you regretted your purchase, it will still be your responsibility to return it to us.

We will charge a fee of 59 kr. to cover shipping costs within DK and a fee of 150 DKK within the EU.

FYI: process time on returning packages is up to 7 working days, and the money will be returned to the card that was used when ordering. 

The return address ( has to be returned at the direct address, we will not be accepting package shop returns):

  • Prosper ApS 
  • Ingemannsvej 12 
  • 1964 Frederiksberg C 
  • CVR: 45745198
  • Email: ivan@prosper-official.com

Be aware! Products has to appear clean and unused if returned and must meet these conditions:   

  • Can't smell of perfume, food, smoke, sweat, or alike. 
  • Must appear clean with no marks such as makeup or hair.
  • Include original packaging
  • Has taken damage in any other form.